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Payment

Accepted Credit Cards

We accept MasterCard and Visa as payment through our website. Our checkout pages are securely served and encrypted using Secure Sockets Layer protocol (SSL). Credit Cards are verified in real time using DPS. So basically, all your info is safe and sound!

Credit Card Security

nzsneaker works diligently to protect the security of your personal information, including all credit card information. Your credit card details do not get processed or transmitted through nzsneaker's website; all transactions are processed via a totally secure payment service provider Direct Payment Solutions (DPS). All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by nzsneaker and cannot be accessed by nzsneaker staff. If you would like more information regarding the DPS security policy please click the following link: DPS Privacy Policy.

nzsneaker reserves the right to hold or cancel an order in the event of security issues.

Shopping

Help, I’m having trouble placing my order

email us at ovoshops@hotmail.com and we can help you out.

The item I want appears to be sold out

You’ve got to be quick around here because things sell out fast. However it may be possible that the item you want is still available or we are getting restocked some time in the future. If you want to be sure just email us at ovoshops@hotmail.com

My size is sold out

A lot of our sneakers come in a very limited size range, so if you see something you like it pays to act fast. If you find your size has sold out on the website you can enquire with our customer care team email us at ovoshops@hotmail.com

 

Returns, refunds and exchanges

oops. I’ve changed my mind

No worries. At Nzsneaker we have 60-Day Returns & Exchanges. So you can return anything you purchased online for a full refund or exchange so long as the item is returned in the original condition you received them in, and with the original and undamaged shoe box/packaging. Simply fill out your Returns & Exchange Form and drop it into one of our Nzsneaker stores or courier back to us.

My sneakers don’t fit

Don’t panic! Simply fill out the Returns & Exchange Form you received in the parcel with the correct size you need. You can either post it back to our online store.

How do I return by post?

Courier your purchase to our returns address in the original condition you received them in and with the original and undamaged shoe box/packaging. If you arrange the return or exchange directly with our online store, you'll have to pick up the postage charges.

Note: It is recommended that you use a tracked Courier service. We don’t refund or reimburse postage charges for returns, exchanges or refunds. Allow up to 5 working days for the team to process your return, exchange or refund.

My item is faulty

email us as soon as you notice a fault so we can remedy the situation.

 

Delivery

Do you deliver to PO Boxes?

We sure do!

Do you deliver internationally?

YES, we ship internationally, and shipping for all country.
FREE SHIPPING COUNTRY: (New Zealand, Australia, USA, Canada, Brazil, Japan, South Korea, China. Russia, UK, France, Germany, Italy,Netherland, Spain, Portugal, Denmark, Norway, Sweden, Finland, Switzerland,
Greece, Croatia, Iceland, Poland and most of European countries) deliver time about 7-20 working days!
You can add 15USD at checkout page if you need fast shipping (DHL,FedEx,UPS,USPS and so on) deliver time about 4-7 working days!

My package is showing processed but I haven’t received a tracking number

Your order has been processed but hasn’t been picked up by the courier yet. You’ll receive an automated email when it has been scanned into the CourierPost system.

If you still not get some tracking number more than 3 days You can contact us at ovoshops@hotmail.com to get it

 

My package is showing delivered but I haven’t received anything!?

Have you checked the property around your house? Have you asked any other people living at your house? Have you checked that you had submitted the right address on your confirmation email?
Still missing? email us at ovoshops@hotmail.com .

The item arrived but it’s not what I ordered

Looks like we may have made a mistake. We’re really sorry! Email us at ovoshops@hotmail.com so we can arrange shipping back to us and get the correct items on their way.

 

My account

I’ve forgotten my password/username

Email ovoshops@hotmail.com with “forgotten password/username” in the subject header. We can reset or recover your password for you.